FAQ

This location is not a storefront. Northern Ties is done out of a residential home. All shopping is done online at northerntiesmn.com

 

  • Why doesn't my discount code work? Discount codes do not work on new arrivals, reverse tie dye or clearance items. 

    •  I forgot to use my discount code? Unfortunately, discount codes cannot be applied after your order has been submitted.

    • Do you ship outside of the United States? No. Northern Ties only ships within the US. If you are outside the US and select local pickup (as Northern Ties does not offer shipping outside of the states) you will be responsible for pickup and/or all fees or a 15% restocking fee (whichever is greater).

      • When I select local pickup is this commercial or residential? My business is done from my home in Monticello, Minnesota. When a customer selects local pick up they will be picking up from my home (porch pick up), not a storefront. I have security cameras so your package is safe prior to your arrival. You will receive a notification when your order is ready for pick up. 

      • Can I use my 10% (sign up for text message) in person? (Vendor shows/pop ups) Unfortunately, the 10% sign up is for online purchases only. 

        • When should I expect my order?  All orders with the exception of reverse tie dye are shipped out within 1-5 business days. All reverse tie dye is handmade and made to order, meaning it may take up to 14 business days to receive your order. 

          • What is your exchange/refund policy? Learn more about exchanges here.  Orders CANNOT be changed, modified, or canceled after checkout. If you need to cancel your order you will be subject to a restocking fee (this covers all credit card processing fees. Please note, items in clearance, on social stories (IG/Facebook/TikTok stories), are final sale. You cannot exchange these items.

            • What size am I? Please read all descriptions and size charts. If you have further questions, email northerntiesmn@gmail.com 

               

                  Northern Ties cannot guarantee fast shipping as some variables are outside of our control. If you have questions please contact northerntiesmn@gmail.com directly. 

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